Privacy Policy

Last updated on May 11th, 2024.

VisaKwik reserves the right to modify or amend this Privacy Policy at any time. Should any changes occur, they will be posted on this page. As a user or customer of VisaKwik, you will be informed of these changes through either an email notification or a message on the VisaKwik application, herein referred to as the "App." It is imperative that you review these notifications attentively to stay informed of how these changes may affect the handling of your personal data.

Commitment to Transparency

VisaKwik is committed to the principle that you should be fully informed about the collection, use, and storage of your personal data. Our goal is to ensure that you are equipped to make knowledgeable decisions regarding the personal data you choose to share with us.

Data Management Practices

• In the interest of transparency, this policy outlines:
• (i)our processes for collecting, storing, and utilizing your personal data, dependent on your interactions with us; and
• (ii) your rights to manage and control our use of your personal data.

Overview of Key Information

While we strongly encourage a thorough review of the entire policy, provided below is a summary of the essential elements:

1. Entity and Ownership: This Privacy Policy governs the management of personal data by VisaKwik, which is operated by Kwikflow Service Private Limited. Kwikflow Service Private Limited is incorporated under the laws of India, with its registered office located at 4th Floor, Flat No. 301, KRM Residency, 2nd Cross JCR Layout, Panathur, South Bangalore, Bangalore - 560 103, Karnataka, India.
2. User Engagement Types: Your relationship with VisaKwik and the corresponding personal data we collect varies according to your role:
   • (i) a visitor to the VisaKwik website ("Visitor");
   • (ii) a customer utilizing our Services ("Customer");
   • (iii) an employee, agent, representative, or appointee of a Customer engaging with our Services ("User").

   The type of data collected and the purposes for its use are specifically tailored based on your interaction capacity as outlined above.

3. Policy Context: This Privacy Policy is an integral part of our Terms of Service, which together define the framework of your rights concerning the personal data you provide to us.

Inquiries and Disagreements

Should you have any concerns or questions regarding this Privacy Policy, please direct them to our designated Grievance Officer, as detailed in Section 6 of this document. If you disagree with the terms of this Policy, we advise against accessing or using the VisaKwik website and App.

This statement aims to keep you informed and in control of your personal data while using VisaKwik's services. Your engagement and feedback are valued in our ongoing effort to respect and protect your privacy.

1. Information Collection and Usage

1.1 ‘Visitor’ Information Collection:

We may collect the following data when you visit our website:

1. IP address;
2. Geographical location;
3. Site navigation details (e.g., pages visited, duration of visit);
4. Device specifics (e.g., model, operating system);
5. Cookies and web beacon data;
6. Data from third parties with your explicit consent.

Usage of Collected Data:

The collected information is used to enhance your website experience and understand visitor behavior. Additionally, upon your consent, we may utilize your contact information to send you emails or newsletters and to serve targeted advertisements through third-party services such as Facebook and Google.

1.2 ‘Customer’ Information Collection:

For customers using our services, we collect:

1. Representative’s name and email during service registration;
2. Payment information (e.g., credit/debit card details) to verify financial qualifications, manage payments, and prevent fraud.

Usage of Collected Data:

This data enables service provision, registration, and transaction processing. We engage third-party services for secure payment processing, which are not allowed to use your information except for conducting payments on our behalf.

1.3 ‘User’ Information Collection:

For service users, we may collect:

1. Name, email, IP address;
2. Location (unless deactivated);
3. Usage details within the service environment;
4. Device information (e.g., model, operating system);
5. Cookies and web beacon data;
6. SMS, WhatsApp messages, and phone call logs with customers, if opted-in within the app;
7. Emails synced with your account for better service integration.

Usage of Collected Data:

Data is collected to facilitate service provision. With consent, we may send updates or marketing emails. We analyze anonymized user behavior to improve service features.

2. Data Retention:

Personal data is retained as necessary to facilitate service use, resolve technical issues, and comply with legal obligations. Post-service termination, data may be deleted unless required by law.

3. Transfer and Sharing of Information:

Data may be transferred globally within our corporate group or to third-party service providers under strict privacy compliance measures. Data is only shared with advertising partners upon explicit consent.

4. Compliance:

We adhere to the Children’s Online Privacy Protection Act by not targeting nor collecting data from individuals under 13. Efforts are underway to comply with the EU General Data Protection Regulation (GDPR).

5. Security Measures:

We employ industry-standard security measures to protect your data, including encryption and secure data handling policies. Always use a strong, unique password for your account.

6. Contacting the Grievance Officer:

For any privacy concerns, please contact our Grievance Officer:

1. Name: Khem Chand Gupta
2. Address: 4th Floor, F No. 301, KRM Residency, 2nd Cross JCR Layout, Panathur, South Bangalore, Bangalore – 560 103, Karnataka, India.
3. Tel: +91-8960426021
4. Email: admin@visakwik.com

7. Policy Updates and Acceptance:

This policy may be updated periodically. Continued use of our website or services constitutes acceptance of the revised policies. If you disagree with the terms, please refrain from using our platforms.